Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure fragile stone and glass items arrive safely?
We use custom-molded recycled foam and double-walled reinforced boxes for all our garden sculptures and terrariums to ensure they arrive in perfect condition.
What is your return policy for indoor plants and living decor?
We offer a 30-day 'Stay Green' guarantee. If your plant arrives unhealthy or does not survive the first month, we will replace it free of charge.
Do you offer international shipping for heavy garden ornaments?
Currently, we ship our full catalog within North America. Due to weight restrictions, international shipping is available only for smaller decor items and tool sets.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our real-time delivery portal.
Are your stone products ethically sourced?
Yes, all our decorative rocks and slate products are sourced from certified sustainable quarries that adhere to strict environmental restoration standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Affirm.