Returns & Exchanges
At Rock Gardens, we want your outdoor sanctuary to be perfect; if you are not completely satisfied with your home or garden decor, you can return your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack with Care
Securely place the items in their original packaging, ensuring all protective padding is included to prevent damage to delicate stones or ceramics.
Label and Ship
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our team inspects the returned garden goods, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing